Tenant Portal
Secure access to your lease, payments, maintenance, and documents as those features become available.
Sign in with the email address your landlord invited.
Account invitation
Enter the 6-digit code from your authenticator app, or use a backup code.
Tenant Portal
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Dashboard
Your tenant portal is ready. New tools will appear here as your property manager enables them.
Your secure portal account is connected.
Contact your property manager
Move-in inspection
This checklist protects your security deposit by creating a shared record of the unit's condition when you moved in. Complete it as soon as you can — photos help.
Payments
Review open invoices, follow your property manager’s payment instructions, and download receipts.
How to pay
Current balance
Itemized charges
Recurring authorization
Authorize a monthly debit through your property manager’s payment provider.
History
Maintenance
Report an issue, track its status, and keep the conversation with your property manager in one place.
New request
Your requests
Documents
Download records shared by your property manager. Document links are private and expire shortly after you open them.
Landlord and agent identification
Use these details for notices, paper-copy requests, or questions about your lease.
Security deposit
Shared with you
Payment history
Settings
Review your electronic-delivery consent or ask your property manager to mail future legal documents.
Electronic records
Paper copies
You may request paper copies at any time. Your property manager will receive an action in the activity log to print and mail future legally effective documents. Provider or postage charges, if any, must be disclosed separately.
Text messages
Text alerts are optional. We will send a consent message first, and your number is not verified until you reply YES. Reply STOP at any time to opt out.
Notifications
Emergency notices are always sent through every channel and can't be turned off.
Security
Add a second step at login using an authenticator app or text messages.
Not enrolled
Scan this key into your authenticator app (Google Authenticator, Authy, 1Password, etc.), entering it manually:
Not enrolled
Save these codes somewhere safe. Each can be used once if you lose access to your other methods.
Electronic records consent
Before Return Grid delivers a lease or other legally effective record electronically, federal law requires your affirmative consent.
You may receive records on paper and request paper copies later from Settings. Future legal-document delivery will be routed through mail after your request.
You may withdraw electronic delivery by requesting paper copies. Keep your email, phone, and mailing information current by contacting your property manager.
You need an internet-connected device, a current web browser, a working email address, and software that can open and save PDF files.
You can download and save or print each document from the Documents page while it is available to your account.
Consent applies to records delivered through this Tenant Portal. It does not change any other lease term.
Dispute your deposit return
A support ticket will open with your property manager. Include which itemized deduction you disagree with and any evidence you have (photos, receipts, walkthrough dates). At least 20 characters.
0 / 20 characters minimum
Your property manager cannot close this dispute until you confirm the response.
Move-in inspection
For each room, mark the condition of each item. Add notes and photos where helpful. When you're done, type your name to sign and submit.
Sign
By typing your name and clicking Submit, you confirm this inspection is accurate to the best of your knowledge. Your name, IP address, browser, and the current date and time are recorded with your submission.